has over 14 years’ experience in the technology and services industry managing both international and domestic markets with a proven success record. He is a recognized authority on Project implementation and document conversion, with overall responsibility for resource management and planning. Akhil is the Global delivery head for BPO services. He oversees all quality related aspects and works towards achieving client satisfaction by ensuring all of Swift’s deliverables reach its clients with top grade quality. He is responsible for operational excellence and building operational rhythm. He has experience in managing operations, software and services delivery, system analysis and design, business analysis, management consultancy and financial analysis. He has a rich experience of working in both IT Outsourcing and Academic set ups. Akhil holds a Bachelor of Commerce Degree with a Diploma in Computers. & Research”, Akhil comes with great experience within the Call Center industry.
Akhil's passion is building an ownership culture, investing significant time building a business literate team which knows how to deliver stunning results that Redefine Performance Metrics!
During his overall career, he has won several organizational awards for outstanding performance contributing towards business excellence. He is a UK Quality Council accredited Six Sigma professional from the reputed Quality Assurance & Management Certification body “TUV NORD”, Germany. He is further a PMP - Facilitator Training Certified Management Professional too.